Shipping policy

Thank you for shopping with us! Below is our shipping policy to help you understand what to expect after placing your order.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the weight of your order.
The estimated delivery time is 3–7 business days within the U.S.
Delivery times may vary depending on carrier delays, holidays, or weather conditions.

Tracking Information

Once your order ships, you will receive a tracking number via email so you can follow its journey to your doorstep.

Shipping Carriers

We use trusted carriers such as USPS, UPS, and FedEx to ensure timely and reliable delivery.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at contact@excellencebotanicals.com within 5 to 7 days of delivery so we can assist you.