Privacy policy
Information we collect
We collect only the information needed to run our store and stay in touch with you:
- Your name and email address when you create an account, along with your purchase history.
- The details you submit through our contact or wholesale forms.
- Your email address when you join our mailing list.
How we use your information
We use your information to process and ship orders, manage your account, respond to your questions, and — if you join our list — send you updates and offers. You can unsubscribe from our emails at any time using the link at the bottom of any message.
Payments
Purchases are completed through a third-party payment processor on their secure checkout page. Your card details are handled entirely by the processor and are never stored on this website.
Cookies and local storage
Your browser stores a small amount of information on your device to make the site work smoothly, including the items in your cart, your 21+ age verification, and whether you have already seen our mailing-list offer.
Age requirement
Our products are intended for adults 21 years of age or older. We do not knowingly collect information from anyone under 21.
Sharing your information
We do not sell your personal information. We share it only with the service providers necessary to operate the store, such as payment processing and email delivery, and only to the extent needed to provide those services.
Data retention and security
We keep your personal information only as long as needed to fulfill orders, support your account, and meet legal requirements, and we take reasonable measures to protect it.
Questions
If you have questions about this policy or the information we hold about you, contact us at contact@excellencebotanicals.com.